考研英語作文專項(xiàng)訓(xùn)練：投訴信
小編為大家整理考研英語作文專項(xiàng)練習(xí)之投訴信，希望大家能在寫作行文邏輯上有所提高。
投訴信是當(dāng)人們對(duì)某機(jī)構(gòu)的工作人員或其服務(wù)不滿時(shí)，向有關(guān)機(jī)構(gòu)的主管或監(jiān)督人員所做出的書面表述。其內(nèi)容往往包括對(duì)被投訴事件的回憶，投訴人的心里傷害、經(jīng)濟(jì)損失，以及投訴人對(duì)被投訴方提出的合理補(bǔ)償要求等。
投訴信寫作“三步曲”：
自我介紹，交代投訴內(nèi)容，表明本信的目的和要求→說明情況，講清利害，分析利弊。告訴對(duì)方你因此受到的傷害或不便，提出解決問題的建議，表明希望如何處理→表達(dá)希望問題得到迅速恰當(dāng)解決的強(qiáng)烈愿望，希望盡快得到滿意的答復(fù)。
注意：
寫投訴信時(shí)語氣要冷靜、鄭重、克制，不必過于禮貌。但也要就事論事，不能進(jìn)行人身攻擊。同時(shí)，在描述問題時(shí)盡量采用被動(dòng)句式，使描述更加客觀合理。
范文解析：
Directions: Write a letter to a store, making a complaint about its delivery.
You should write about 100 words on ANSWER SHEET
2、Do not sign your own name at the end of the letter. Use “Wang Hua” instead. Do not write the address.
Dear Sir or Madam,
I am writing to make a complaint against your bad delivery service.
I’m afraid that the enclosed CD player doesn’t work. It is the third one I’ve got to return this month.
Other than the three I’ve had to return recently, I’ve always found your products to be excellent. I would be grateful if you could send a replacement and refund my postage.
I look forward to your reply and proper resolution of my problem, and will until the end of this week before seeking help from a consumer protection agency or the Better Business Bureau. Please contact me by the address on the envelope or by phone at 6668888.
Sincerely,
Wang Hua
◆常用句式：
1、I venture to write a letter to you about…
恕我冒昧，我寫信是想告訴你……
2、One annoying aspect of your service is…
你們服務(wù)中不盡人意的地方是……
3、I am writing this letter to tell you how disappointed I have been with the after-sale service at your shop.
我寫信是想告訴貴店，我對(duì)你們的售后服務(wù)非常失望。
4、I would like to draw your attention to the problem…
希望引起貴方對(duì)……問題的注意。
5、I am writing to inform you that I find…unsatisfactory/I am dissatisfied with your…
我寫信是為了告訴你我非常不滿意……
6、I trust you will take my complaints seriously and…
相信貴方會(huì)認(rèn)真對(duì)待我的投訴，并且……
7、I hope you will give due attention to this matter.
希望貴方能對(duì)此事給予足夠重視。
8、I would be very grateful of you could look into the matter as soon as possible. And I am looking forward to an early reply.
如果貴方能盡快調(diào)查此事，我將萬分感激。望早日做出答復(fù)。
9、I am not blaming anyone, but…
我不是指責(zé)某個(gè)人，但是……
10、I am sure this is a rare problem.
我相信這類問題不會(huì)經(jīng)常發(fā)生。
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