A Letter of Complaint 一封投訴信
June 8, 2015
Dear Customer Service Representative,
I am writing to comp[ain about the bad delivery service of your company.
The IBM Desktop computer we ordered from your store two weeks ago finally arrived yesterday. There were not any signs of damage to the packing case at all, but when we opened it, we found, much to our surprise, that the back cover had been cracked and the screen had been scratched.
In view of this, I have decided to make a formal complaint against your delivery service. I sincerely hope that you will replace this computer as soon as possible. If this is not possible, I will have no alternative but to insist on a full refund.
I would appreciate anything you can do to help us in this matter.
Yours truly,
(Signature)
2015年6月8日
尊敬的客戶服務代表，
我寫的比較[不是關于你的公司的糟糕的服務。
IBM的臺式電腦我們訂了兩周前從你的店昨天終于到了。那里是沒有任何損壞包裝箱在所有的跡象，但是當我們打開它，我們發現，很多令我們吃驚的是，后蓋被破解，屏幕被劃傷。
鑒于此，我已決定對您的送貨服務作出正式投訴。我真誠地希望你盡快更換這臺電腦。如果這是不可能的，我將沒有其他選擇，只能堅持全額退款。
在這件事上，我會感激你能為我們做的任何事。
你真正的，
（簽名）
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