BEC寫作：2012年高級商務英語：寫作范文精選17
Dear
We have received your letter acknowledging receipt of the items we mailed to you and noticing us to cancel shipment of your order for those items which are back ordered.
We will be issuing you a refund as soon as we have completed the necessary paperwork for your account.
We would like to take this opportunity to thank you for shopping through [name] Our new [specify] catalog should be arriving at your home shortly， and I believe you will be pleased by some of the beautiful choices our buyers have made this season.
Thank you for your patience and understanding and for providing us with the opportunity to be of service to you
Dear
Thank you for your order. At this time we cannot fill your order due to an unexpected shipment delay from our overseas suppliers.
We will hold your order for arrival of the merchandise， and ship shortly thereafter. Unfortunately， we cannot provide you with a specific shipping date at this time.
Thank you for your anticipated patience in this matter.
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