BEC考官教你商務英語寫作 第三章商務書信寫作：Unit 7 投訴信
定義
英文定義是 a statement in which someone complains about something. 投訴信是顧客或客戶為了維護自己的權(quán)利或者因為對某事不滿而寫的一種信。你有時可以把投訴信寄給報社，但通常你會把信寄給你所投訴公司的負責人。（e.g. the owner of the restaurant if you complain about a meal, the manufacturer of something you bought, etc.）
示例
投訴信雖然是抱怨某事，但他的開頭方式應該有禮貌，這樣才能給人們一個好印象。另外一個要記住讀投訴信的人未必是犯了個錯誤的人。
投訴信的結(jié)構(gòu)
introduction - reason for writing the complaint
開始段： 寫投訴信的原因
main body - a. the necessary details: where you bought it, when and what the problem is. b. why you are complaining
主段： a. 一些必要的細節(jié)： 你在哪里，什么時候購買了此產(chǎn)品，并且此產(chǎn)品有何種問題。 b. 你為什么要投訴。
conclusion - say what you want the reader to do.
結(jié)束段： 說明你希望讀到這封信的人怎么做
投訴某產(chǎn)品
dear ms foster
i write regarding the recent purchase of shirt from your store on 8 may 2004.(polite introduction - reason for writing the complaint)
i recently washed the shirt in cool water. however, when i removed the shirt from the washing machine the shirt was stretched out of shape, and no longer fits.(the facts)
i called your store yesterday and spoke to department head, mr. fox, who was rather rude on the phone and informed me that i am not able to get a replacement shirt as it was purchased at a reduced price. i have been a loyal customer for many years, and until this incident never had complaints. i therefore feel disappointed to be treated in such a manner.(the facts)
i would, however, be perfectly satisfied if you would kindly replace the shirt or refund my money.(polite ending - say what you want the reader to do)
i look forward to your early reply.(polite ending)
your sincerely
alan biltong
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