英語應用文寫作：私人和公務信函之道歉與解釋
私人和公務信函--分類舉例--道歉與解釋
appology & explanation
1.dear mr. / ms,
we are sorry we cannot send you immediately the catalogue and price list for which you asked in your letter of march 10. supplies are expected from the printers in two weeks and as soon as we receive them, we will send you a copy.
yours faithfully
尊敬的先生/小姐，
對三月十日來信所要目錄和價格單，很抱歉不能馬上寄去。印刷商兩周后供貨，一旦收到，我們將給您寄去一份。
您誠摯的
2.dear mr. / ms,
i was very concerned when i received your letter of yesterday complaining that the central heating system in your new house had not been completed by the date promised.
on referring to our earlier correspondence,i find that i had mistaken the date for completion. the fault is entirely mine and i deeply regret that it should have occurred.
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