商務英語信函范文：如何做書面道歉與解釋
在商務交流中，由于多種原因造成了很多不可避免的矛盾和錯誤，那就需要向對方進行口頭和書面的道歉和解釋，一般來說書面的道歉和解釋要正式一些。本文是一個appology和explanation的范文。
appology
dear mr. / ms,
we are sorry we cannot send you immediately the catalogue and price list for which you asked in your letter of march 10. supplies are expected from the printers in two weeks and as soon as we receive them, we will send you a copy.
yours faithfully
道歉
尊敬的先生/小姐，
對三月十日來信所要目錄和價格單，很抱歉不能馬上寄去。印刷商兩周后供貨，一旦收到，我們將給您寄去一份。
您誠摯的
explanation
dear mr. / ms,
i was very concerned when i received your letter of yesterday complaining that the central heating system in your new house had not been completed by the date promised.
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